Welcome to the Buena Onda family! Your purchase supports over 600 Mayan artisans in Guatemala who handcraft these brilliant toys and games. Their work is of premium quality and will last a lifetime if cared for appropriately. Register within 5 days of purchase with your name, email address, place/website of purchase, and the product you bought.
- Excessive exposure from leaving it in the sun, dirt, water or elsewhere for long periods of time where mold or decay can occur,
- Dogs or other pets chewing; while our toys are animal friendly, they are for play; not for chew,
- Broken threads in hacky sacks that have been ground down to "loosen them up". We know... When we were kids we did just that: step on them and mash them around, chuck them at the wall repeatedly, etc. We make our sacks about 60% full so they are ready to kick and do all the tricks!
*Unboxing updates and additional exclusion. Unfortunately, we have to now enforce this:
CON CUIDADO! That means take care or be careful in Spanish. When opening your package please do not use a knife, scissors or any other sharp objects. We have recently fielded a few complaints from customers saying that they received hacky sacks or other balls with holes in the side. Upon reviewing their photos, we can clearly see they accidentally cut it with something sharp. Since we never disclaimed this, we honored it as part of our lifetime guarantee and replaced them.
As of now, we no longer support that problem. Each ball is inspected before it is packed and is in perfect condition when it leaves our warehouse. We can’t take responsibility for your actions. We are a fair trade company and we also need to be fair to ourselves, so take care when opening your box or bag of fun so you can enjoy it rather than trash it or try to sew it back together!
**This hacky sack craze has prompted us to expand our offering. These tyupes of hacky sacks are excluded from any guarantee:
- Standard Market crocheted Hacky Sacks
- Sandbag Suede Hacky Sacks
- Corte Sacks
We expect these will also last a long time but they are new products in our offering and we can't certify them the way we can with our OG hacks.
