Refund policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help. You may request a return within 30 days of receiving your item.

Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, in its original condition, and in its original packaging.

• It must include all tags, accessories, and documentation.

• You must provide a proof of purchase (such as your order number or receipt).

How to Initiate a Return

1. Contact our support team at info@buenaondagames.com with your order number and reason for return.

2. Our team will review your request and provide you with return instructions and the shipping address.

3. Important: Please do not send items back without contacting us first. Unauthorized returns will not be accepted or processed.

Return Shipping Costs

• Customer Responsibility: Customers are responsible for paying their own return shipping costs for standard returns.

• Company Covered: If the return is due to a mistake on our part (damaged, defective, or wrong item received), we will provide a prepaid return label or reimburse the shipping fees.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or if you receive the wrong product, contact us immediately at info@buenaondagames.com with photos of the issue so we can evaluate it and send a replacement or full refund.

Non-Returnable & Non-Refundable Items

Certain items cannot be returned or refunded:

• Sale, clearance, or discounted items

• Gift cards

• Custom or personalized products

Refunds Process

• Inspection: Once your return is received and inspected, we will send you an email to notify you whether your refund has been approved or rejected.

• Processing: If approved, your refund will be automatically credited to your original method of payment within 10 business days.

• Bank Delays: Please note that it may take additional time for your bank or credit card company to post the refund to your account.

European Union Customers (Right of Withdrawal)

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason, in accordance with EU consumer protection law, alongside our standard 30-day guarantee.