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Free Shipping on All US Orders Over $100 Retail Products

Shipping policy

At Buena Onda Games, we strive to process and deliver your orders as quickly as possible.

Processing & Delivery

  • Order Processing: All orders are processed within 1–5 business days (excluding weekends and holidays).

  • Delivery Time & Shipping Fees: Shipping costs and estimated delivery times are calculated and displayed at checkout. Delivery timelines are estimates and not guaranteed.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Tracking updates may take 24–48 hours to appear.

Customs & Duties

Buena Onda Games is not responsible for any customs clearance fees, import duties, or taxes applied to international orders. All fees are the customer's responsibility.

Address & Damaged Packages

  • Address Accuracy: Customers are responsible for providing a correct shipping address. We are not liable for orders shipped to an incorrect address.

  • Damaged or Lost Packages: If your order arrives damaged or is lost in transit, please contact us immediately at info@buenaondagames.com with your order details and photos.

"Don't forget"

Take advantage of free shipping by adding to your order.

Hurray!!!

You have availed free shipping

Dear Dealers,

Thanks for using our wholesale portal.

NOTE: shipping is not free, as indicated at checkout. This a Shopify glitch we can't remove. Thus, you will be billed for your shipping separately once it is calculated by the warehouse. If you pay by net 30, we will send an updated invoice with the shipping included. If you pay by CC, we will charge your CC separately at time of shipping. Thank you for your understanding.

Thanks,